Support
Need help with The World Awaits? Start here.
Contact us directly
For account issues, billing questions, or anything else, email us and we'll get back to you as soon as we can.
Frequently asked questions
How does verification work?
You take a live selfie in the app, which is compared against your main profile photo to confirm it's really you. A verified badge stays active for 30 days before you'll need to re-verify.
Why can't I share my phone number or social media yet?
To help keep the community safe, contact info and full-quality media stay locked in a new conversation until you've built some real history together — 3 days and 50 messages in. This is meant to slow down scams and encourage getting to know someone first.
Why does the app need my location?
Location access is required to use the app. We use it only to verify the country you're in — this keeps location claims honest across the community. We don't store or share your precise coordinates.
How do I report or block someone?
From any profile or conversation, use the report or block option in the menu. Reports are reviewed by our team, and blocking is immediate and mutual — you won't see each other in the app again.
How do I delete my account?
Go to Options → Account → Delete Everything. This permanently removes your profile and cannot be undone. If you just need a break, Deactivate hides your profile instead, and you can reactivate anytime by logging back in.
I found a bug, or the app crashed. What do I do?
Use the Bug Report option under Options, or email us directly at [email protected] with what happened and, if you can, a screenshot.
Safety
If you ever feel unsafe or believe someone is violating our community guidelines, please report it in the app immediately, or email us directly. We take every report seriously.